Privacy Policy

1. Introduction

Pivot Robots, Inc. ("Pivot Robots," "we," "us," or "our"), a Delaware corporation, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, job title
• Inquiry Information: Details about your manufacturing processes, part types, production volumes, and specific requirements when you request information or demos
• Account Information: If you create an account or access our customer portal
• Communication Records: Correspondence, support requests, feedback, and other communications

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages viewed, time spent, links clicked, and navigation paths
• Device Information: Browser type, operating system, IP address, device identifiers
• Cookies and Tracking: We use cookies and similar technologies (see Section 7)

2.3 Product Usage Data

For customers using our robotic systems, we may collect:

• System Performance Data: Operational metrics, cycle times, error logs, and diagnostic information
• Technical Data: Software version, system configuration, and usage patterns
• Quality Data: Part inspection results and process quality metrics (anonymized)

This data helps us improve our products, provide technical support, and develop new features. Product data collection is governed by separate customer agreements.

3. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: Process inquiries, schedule demos, provide quotes, and deliver products and services
• Customer Support: Respond to support requests, troubleshoot issues, and provide technical assistance
• Product Improvement: Analyze usage patterns to enhance our products and develop new features
• Communication: Send product updates, technical notices, and marketing communications (with your consent)
• Business Operations: Process transactions, maintain records, and fulfill contractual obligations
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Security: Protect against fraud, unauthorized access, and security threats

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, payment processing, and other business operations
• Business Partners: Authorized distributors or integration partners when you inquire about specific solutions
• Legal Requirements: When required by law, subpoena, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods depend on:

• The nature of the information and purpose of collection
• Legal, regulatory, or contractual obligations
• Business operational needs
• Dispute resolution and legal defense requirements

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of marketing campaigns (with your consent)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Your Privacy Rights

8.1 General Rights

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

8.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

8.3 European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, and erasure of your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Pivot Robots, Inc.
Email: sales@pivotrobotics.com

For data protection inquiries from EU residents, please use the email above and reference "GDPR Request" in your subject line.